Refund Policy

Refund Policy

We do not offer refunds or exchanges for change of mind, incorrect sizing, or if you simply decide you no longer want the item. Please choose carefully before completing your purchase.

If your item arrives damaged, faulty, or is not as described, please contact us within 7 days of receiving your order. We may request photos of the item to assess the issue.

If your claim is approved, we will provide an appropriate remedy, which may include:

• A replacement item
• A refund

Items must not be damaged through misuse, normal wear and tear, or improper care.

This policy is in addition to your rights under the Consumer Guarantees Act 1993 (New Zealand), which cannot be excluded or limited.